Service Issue Reported – Error When Accessing eBooks via EZProxy

Incident Report for EBSCO

Resolved

The issue users reported of receiving an error message when accessing the EBSCO eBook Viewer through EZproxy are now resolved. If you continue to experience an issue please contact Customer Support. We apologize for the inconvenience.

Posted Nov 21, 2025 - 17:47 UTC

Investigating

We have received reports of users receiving an error message when accessing the EBSCO eBook Viewer through EZProxy. Our engineering teams have identified the issue and are working to implement a resolution. In the meantime, to temporarily resolve this issue, the following stanza can be added to the Never Proxy section of the EZProxy Configuration file.

viewer.ebscohost.com

Posted Nov 21, 2025 - 16:31 UTC

This incident affected: EBSCO eBooks.